Introduction
This Cookie Policy explains how BetMatch (“we,” “us,” or “our”) uses cookies and similar technologies when you visit our website, mobile applications, and other online services (collectively, the “Services”).
BetMatch is committed to operating in compliance with all relevant South African legislation, including the Protection of Personal Information Act, 2013 (POPIA), which governs the processing of personal information. This policy is designed to be transparent about our use of cookies and to satisfy the requirements of POPIA regarding informed consent and the protection of personal data.
By using our Services, you consent to the use of cookies in accordance with this Cookie Policy. If you do not agree to the use of cookies, please adjust your browser settings or refrain from using our Services.
What are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site. Cookies can perform various functions, such as remembering your preferences, tracking your browsing behavior, and helping to ensure the relevance of online advertising.
POPIA and Consent Requirements (South Africa)
The Protection of Personal Information Act (POPIA) mandates that we obtain your informed consent before collecting, storing, and using any of your personal information, which often includes data collected via cookies, particularly non-essential cookies.
How BetMatch Protects Your Privacy Under POPIA Requirements
- Informed Consent
We provide this clear and detailed Cookie Policy. We use a clear banner or pop-up notification upon your first visit to inform you about our use of cookies and to obtain your explicit consent, especially for non-essential cookies.
- Data Minimisation
We only collect and process personal information that is necessary for the specified purposes outlined in our policies.
- Right to Object
You have the right to object to the processing of your personal information (including via cookies) at any time, subject to legal and contractual exceptions. Our settings allow you to manage and withdraw consent.
- Security Safeguards
We implement appropriate security measures to protect the personal information collected through cookies from loss, misuse, and unauthorized access.
Types of Cookies We Use
We use different categories of cookies for various purposes:
- Strictly Necessary Cookies (Essential Cookies)
These cookies are essential for you to browse the website and use its features, such as accessing secure areas and making bets. Without these cookies, services like secure login and transaction processing cannot be provided. These cookies do not collect personal information for marketing or tracking your internet history.
POPIA Note: Under POPIA, we do not require explicit consent for strictly necessary cookies as they are fundamental to the operation of the service you have requested.
- Performance and Analytical Cookies
These cookies collect information about how you use our Services (e.g., which pages you visit most often, and if you encounter error messages). This data is aggregated and used to improve the functionality and performance of our Services. They do not collect information that directly identifies you.
- Functionality Cookies
These cookies allow our Services to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features. They can also be used to remember changes you have made to text size, fonts, and other parts of web pages that you can customise.
- Targeting/Advertising Cookies (Non-Essential Cookies)
These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of the advertising campaign. They are usually placed by third-party advertising networks with our permission. They remember that you have visited a website, and this information is shared with other organisations, such as advertisers.
POPIA Note: Under POPIA, explicit and prior consent is required for the use of these non-essential cookies, as they track your personal browsing habits.
Third-Party Cookies
When you use our Services, you may encounter third-party cookies from partners such as advertisers and analytics providers. These cookies are set by a domain other than BetMatch and are used to track your use of the Services and other websites. We do not control the use of these third-party cookies and cannot access them. You should check the relevant third-party website for more information about these cookies.
How to Manage Cookies
You have the right to choose whether or not to accept cookies. You can manage your preferences through the following methods:
Cookie Preference Centre
You can manage your preferences for non-essential cookies at any time through our dedicated Cookie Preference Centre, which will be accessible via a link in the website footer and the initial pop-up.
Browser Settings
Most web browsers allow some control of most cookies through the browser settings. You can modify your browser settings to decline cookies or to notify you when a cookie is being placed on your device. However, if you disable strictly necessary cookies, some features of our Services may not function properly.
For instructions on how to manage cookies on popular browsers, please refer to the links below:
Changes to this Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons (e.g., changes to POPIA). We will post the revised policy on our Services with an updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact our Data Protection Officer (DPO) at:
Email: dataprivacy@betmatch.co.za