1. How do I change my Password?
Passwords can be changed by either clicking “Log In” then “Forgot Password” where a password reset link will be sent to your registered email address, or by clicking on “Account” then “Account Settings” and then “Change Password”.
Remember, passwords have to be at least 8 characters and we recommend using a capital letter, number, and special character when updating your password.
2. How do I update my Email?
You will need to email compliance@betmatch.co.za
To change the email:
- Confirm the residential address we have on record for you.
- Confirm your Date of Birth.
- Full Account verification is required
If you do not have access to the email address that is registered to your Betmatch account, please contact our customer service team via Live chat or our Compliance team (compliance@betmatch.co.za) and they will guide you through the process. In an email from an unregistered email address, please always state your username.
3. How do I update my home address?
To update your residential address, please email compliance@Betmatch.co.za with the following:
- Your current address as registered on your account
- Your date of birth
- Your new residential address
You will also need to provide a recent proof of address for the new address (dated within the last three months). Accepted documents include:
- Municipal utility account (water, electricity, or rates)
- Bank statement
- Any government-issued letter (e.g. SARS correspondence)
The same requirements as for Account Verification apply.
4. How do I update my username?
Unfortunately we do not currently allow users to change their username.