What tools are available to help me control my gambling?
We offer several tools to help you manage your gambling activity:
- Time Out/Cool-Off Period: This allows you to take a short break from gambling for a set duration (e.g., 24 hours to 6 weeks).
- Self-Exclusion: This is a formal request to be excluded from all gambling activities for a more extended period (e.g., 6 months or more).
Time out
Time Out allows you to take a short break from gambling, this enables you to block your account for a period of 24 hours, 1 week, 1 month or any other period up to a maximum of 6 weeks.
During this time, you will be unable to reopen your account until the requested time out period has elapsed. At the end of the selected time out period, your account will automatically be reopened.
How to activate Time Out?
- Log in to your account
- Select Time Out under the Safer Gambling link
- Start Time Out and confirm your Time Out
Self-exclusion
Should you feel the need to take a break from gambling, we provide a self-exclusion facility which prevents you from accessing your account for a period of 6 months.
Self-exclusion means that your account will remain closed for a minimum period of 6 months, with the option to extend it for one or more further periods of at least 6 months.
How to activate self-exclusion?
- Log in to your account
- Select Self-exclusion under the Safer Gambling link
- Start Self-exclusion and confirm your Self-exclusion