About BetMatch
BetMatch.co.za is South Africa’s first licensed peer-to-peer betting exchange, built to challenge the status quo in a rapidly evolving iGaming market.
Backed by experienced operators and powered by global exchange technology, BetMatch aims to redefine how South Africans bet — focusing on transparency, fairness, liquidity, and innovation.
We’re actively seeking a passionate and experienced Operational Support Specialist who is eager to ensure an exceptional and seamless experience for our valued clientele.
Location
Cape Town, Mafikeng, South Africa (On Site – Not Remote)
Industry
Online Sports Betting, Betting Exchange, Prediction Markets
Employment Type
Full-Time
Key Responsibilities
- Provide exceptional operational support to ensure the smooth functioning of day-to-day activities.
- Assist in the execution of key operational works related to sports betting, including, but not limited to, account management, payment processing, customer support, and issue resolution.
- Collaborate with various teams to promptly and efficiently resolve operational issues and customer inquiries.
- Handle and resolve customer-raised issues to ensure customer satisfaction.
- Monitor and analyse operational data to identify trends and areas for improvement.
- Contribute to the development and implementation of standard operating procedures (SOPs) to enhance efficiency.
Requirements
- Passion for sports and a solid understanding of sports betting.
- Ability to work in a fast-paced and dynamic environment.
- Proficiency in the Microsoft Office Suite and other relevant software.
- Availability to work flexible hours, including weekends and night shifts.
- Familiarity with sports betting risk management concepts.
- Proficiency in English is a must.
- Understanding of Spanish or Portuguese is preferable.
Qualifications
- Previous experience in operational support or a similar role in the sports betting industry is a plus.
- Strong analytical skills with the ability to interpret and act on data.
- Excellent written and verbal communication skills.
- Detail-oriented with a focus on delivering high-quality work.
- Knowledge of sports betting risk management is desirable.
- A bachelor’s degree in Business, Math, Statistics, or a related field is preferable.
Benefits
- Competitive salary based on experience.
- Opportunities for career advancement in a rapidly growing industry.
How to Apply
- Send your CV and a short motivational cover letter to careers@betmatch.co.za
- Use the subject line: “Operational Support Agent – BetMatch South Africa”
